Fair handling of payments and refunds
We aim to resolve payment questions quickly and fairly, based on the confirmed scope of work.
Service payments
Payment timing and accepted methods are confirmed with the customer before approved work begins.
Refund requests
Send your booking details and reason for the request to our support team. We review the request against the confirmed service and payment record.
Resolution
Where a refund is approved, we communicate the amount and expected processing timeline. Genuine service concerns are reviewed by our coordinator.
Have a question?
Our team can clarify anything about your booking or service request.
Contact us